Top 7 questions to determine whether sales leads are qualified

There are seven essential questions used to determine if the contact or business is a qualified prospect:

1) Does this contact or business have a need for my company’s services or products?

2) Does this contact or prospect business perceive a need or problem that may be met by my company’s product or service?

3) Does the contact or prospect business have a real desire to fulfil this actual need or solve this problem?

4) Can this contact's desire to fulfil actual needs or solve problems be converted into a belief that my company’s product or service is needed?

5) Does this contact or prospect business have the financial budget to pay?

6) Does this contact or prospect have the company authority to buy?

7) Is this potential contact's purchase large enough to make it a profitable sale?

These are the questions that you should ask, and we ask them as well, during the prospect qualification process (which is always the most important part of the lead generation process).

Customer focus

Very many companies today have a customer focus, otherwise known as market orientation. These phrases imply that the company focuses ll of its activities and products on consumer demand. There is the customer-driven approach, the market-change approach and the product innovation approach.

With the consumer-driven approach, the consumer wants brcome the strategic marketing decisions. No strategy is developed until it undergoes consumer research. Each aspect of a product, including the nature of the product itself, is affected by the needs of consumers. The starting point is the consumer. The reason for this approach is that it's pointless spending R&D budget developing products that people will never buy. Looking at the past, many products were commercial failures despite being technology breakthroughs.

The formal approach to customer-focused marketing is known as SIVA (Solution, Information, Value, Access). The SIVA system is basically the four Ps renamed and reworded with a customer focus.

Using the SIVA Model generates a demand or customer-centric alternative to the traditional 4Ps model (product, price, place, promotion) of marketing.

Product → Solution
Promotion → Information
Price → Value
Place → Access

The revised four elements of the SIVA model are:

Solution: is the solution appropriate to the customer's need?

Information: is the customer aware of the solution? and do they know enough to make a buying decision?

Value: does the customer know what it will cost, the benefits and their reward?

Access: Where can the customer purchase the solution? and how easily can they buy it and get delivery?

The SIVA model was originally proposed by Chekitan Dev and Don Schultz in the press, the Marketing Management Journal of the American Marketing Association. It was then presented in Market Leader, the journal of the Marketing Society published in the UK. In essence, the model focuses on the customer and how they, the prospect view the potential transaction.